Writing and Editing

Technical Writing

Web Content

User Assistance

  • Microsoft TechNet
    • Knowledge Base (KB)
    • Tips & Tricks
    • Help & How To
    • Known Issues
    • Workarounds
    • Code samples
    • Error messages

User Interface

Blogs/Forums

Technical Sales Training

Presentations

Localization/Globalization

  • Microsoft Office 2000
    • Localization best practices documentation
    • Localizability training documentation (writing for localization)
    • Localization kits
    • Vendor improvement plans
    • Team intranet management and copy
  • Microsoft Project 2003
    • Pseudo-localization process documentation
    • Globalization process documentation
    • Localization kit
    • Team intranet management and copy
  • Microsoft.com
    • Localization best practices documentation
    • Localization kits
    • Vendor improvement plans
    • Service Level Agreements (SLA)
  • Microsoft.com Product Catalog
    • Localization best practices documentation
    • Localization kits
    • Vendor improvement plans
    • Service Level Agreements (SLA)
  • Microsoft Y2K site
    • Localization best practices documentation
    • Localization kits
    • Vendor improvement plans
    • Service Level Agreements (SLA)

Specifications

  • Speechwell
    • Functional User Interface (end-user)
    • Localization
  • Real Networks
    • Front-end web localization
    • E-commerce globalization

Scientific

Marketing & Communications

Web Content

  • Microsoft Hosted Exchange
    • Sales copy
    • Product benefits
  • Microsoft MVP
    • Home page
    • Benefits copy
    • Program introduction
    • Program pages
  •  Forsaken
    • Web content
    • Social Media posts
    • Community response and engagement
  • The Square
    • Web content
    • Social Media posts
    • Community response and engagement

Storytelling

Social Media

Headlines, posts copy, images, videos, and community engagement

  • Forsaken
  • The Square
  • Meet the Patels
  • API Healthcare (now GE Healthcare)
  • Our Waking World
  • How Men Think: The Insider’s Guide

Newsletters

  • The Square
  • Meet the Patels
  • Project Peace on Earth
  • Salt Hotel & Pub
  • How Men Think: The Insider’s Guide
  • The Sou’wester

Presentations

  • Microsoft Hosted Exchange Architectural Design Sessions (ADS)
  • Microsoft Online Services (Office 365) Customer Help Workflow

Ads/Campaigns

  • Forsaken
  • The Square
    • Oscar Campaign
      • Variety magazine print ad copy
      • Social media copy
        • Posts
        • Banner images
      • Newsletter copy
    • Crowdfunding Campaign
      • Social media copy
      • Newsletter copy & design
  • Meet the Patels
    • Crowdfunding
    • Social Media

Press Releases

The Square: press release to announce crowdfunding success

Calls-to-Action

  • The Square
    • Crowdfunding
    • Oscar Campaign
    • Theater Screenings
  • Humanity for Palestine
    • Coats for Kids
    • Gaza Under Rubble

Business Documentation

Status Reports

  • Microsoft Online Services (Office 365 pilot)
  • Microsoft Office Online
  • Microsoft Project
  • Microsoft MVP Program
  • Forsaken
  • Speechwell
  • Real Networks

Process & Workflow

  • Microsoft Online Services (Office 365 pilot): web content publishing, customer feedback, content submission, content triage
  • Microsoft Office Online: localization and publishing
  • Microsoft Project: pseudo-localization, globalization
  • Microsoft MVP Program

Business Plans

  • Generation S
  • How Men Think: The Insider’s Guide

Templates

Legal

  • Terms of Service
  • Online Forms
  • Non-disclosure Agreements (NDA)
  • Statement of Work (SOW)
  • Independent Contractor Agreements
  • Privacy Statements

Financial

  • Budget Reporting
  • Financial Plans and Forecasts
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